Home/Contact
Questions? We're one call away.
Loan enquiries, application support, grievances or partnerships — reach us by phone, email, or at our Bangalore office. We reply within a few hours on business days.
Send us a message.
For lending partners
We work with RBI-registered NBFCs and banks to expand credit access across India through the ONDC network. Reach out to discuss integration and partnership opportunities.
[email protected]Registered office
Samridhya Innovations Pvt. Ltd.No.1207/343, Sierra Cartel,
9th Main, 7th Sector, HSR Layout,
Bangalore South, Karnataka 560102, India
Mon – Sat, 9:00 AM – 6:00 PM IST
Support
Common questions, quick answers.
How do I track my loan application?
Track it in real time in the Samridhya app under 'My Applications' — you'll see every stage from submitted to disbursed. You can also call +91 63662 34524 for a status update.
How long does processing take?
Most personal loan applications are processed within 10 minutes. Business and gold loans may take 24–48 hours depending on the lender's verification, with real-time notifications at every stage.
Can I edit my application after submitting?
Loan amount and tenure preferences can be updated by contacting support before the application reaches the lender's final review. Identity documents (PAN, Aadhaar) can't be changed after submission.
How do I raise a complaint or grievance?
Call +91 63662 34524, email [email protected], or use the in-app complaint form under 'Help & Support'. Complaints are acknowledged within 24 hours and resolved within 15 business days, per RBI guidelines.